Comments on: Why I Love Apple, Reason #24789

By: Peter Asquith

Peter Asquith — Mon, 23 Jun 2008 17:53:51 +0000

Thanks for the post, Derek, it prompted me to book and appointment on-line and visit the San Francisco Genius Bar with my MacBook yesterday. The MacBook was suffering from a dead iSight camera and a battery that wasn’t holding charge. We are on holiday in San Francisco this week and once they realised the 5-7 day fix time could be a problem for me they fixed the iSight on the spot! The battery was replaced without a murmur. Excellent service from Michael. Fantastic.

By: Michael

Michael — Fri, 20 Jun 2008 16:09:16 +0000

I had the same experience with my iPhone just this week. The touch screen at the bottom was unresponsive, and would activate itself randomly. Of course it worked perfectly when I took it to Apple, but they were more than happy to take my word for it and gave me a brand new iPhone. The backup feature in iTunes is priceless.

Thanks for Fray.

By: Aimee Greeblemonkey

Aimee Greeblemonkey — Fri, 13 Jun 2008 23:20:48 +0000

We had a similar experience recently with a MacBook whose iSight went out – 5 days before the warranty was up. They fixed it no questions asked and had it shipped back to the office in like 3 days.

By: Daniel Markham

Daniel Markham — Fri, 13 Jun 2008 21:43:39 +0000

Another satisfied customer here. I had a problem with my MacBook that required sending it off to a repair facility. Understandably, I was not terribly enthusiastic about the prospect of 1) being without my ‘puter for the time it took to fix it and 2) about losing any data (I did back up but, still, what a headache and stressful situation it would be).

My fears proved unfounded as I got my computer back in all of one day and everything was still on it.

The whole experience was as pain-free as it possibly could have been.

By: Nathan L. Walls

Nathan L. Walls — Thu, 12 Jun 2008 23:52:27 +0000

My experience doesn’t involve Apple product, just product purchased at an Apple Store. I have a hard drive I was using as an AirDisk and, this week, it started to not want to work via USB, just FireWire.

I need a receipt to RMA it with the manufacturer, but I can’t find it in the house. A trip to the store later, and a Genius gives me not one but two high bond, stapled receipts after I was able to give him the credit card and an approximate date of purchase. It took five minutes and happened with a smile.

As we were leaving, my wife observed that even at slightly more than going to someplace else, service like that is well worth paying for.

By: Adam

Adam — Thu, 12 Jun 2008 19:27:54 +0000

This happened to me this week. I woke up in the morning and the bottom third of the touch screen was rendered useless. I was unable to “slide to unlock” so my phone was out of comission. I made an appointment with the apple geniuses (a bit over the top, but they do their job!) for that afternoon, went to the mall, and they said “hmmm, I’ll replace your phone for you.” I had a new, fully functional iPhone in minutes!! It was great!

By: Dawn

Dawn — Thu, 12 Jun 2008 18:51:18 +0000

I had almost the same experience about a month after I got my iPhone; a whole row of sensors went out; took it to the Genius bar and they handed me a new one, just like that.

Now if only they could do the same for my several-month-old Macbook Pro that’s never behaved properly, despite now 5 trips to the Genius bar, a faulty RAM Chip replacement, and many phone talks with the Mac folks… *sigh*

By: Richard Rutter

Richard Rutter — Thu, 12 Jun 2008 12:57:31 +0000

I’m still somewhat cynical as to whether this kind of service would happen in the UK. More to the point, good service aside, this to me is really another story of Apple hardware failing again. I really enjoy my iPods and Macs, but experience has taught to me to remain in constant fear of them breaking at any point.

By: Mark

Mark — Thu, 12 Jun 2008 09:43:14 +0000

Brilliant.

I’m only a new Mac convert, but it’s reasons like this that moved me from Windows. My wife, who works on Oxford St in London, is rather anti-Apple, and oftens jokes about ‘all the little people lined up outside the Apple store every morning waiting for someone to fix their computers’. I have to explain to her that the reason they go there is because they know they will have someone who actually gives a toss looking after their problem, rather some call centre Dell employee who couldn’t give two shakes.

By: J

Thu, 12 Jun 2008 08:22:57 +0000

What’s most interesting to me is that the same people who used to snicker years ago when they found out you were a mac user, are now making the switch. For some reason, they are always amazed at how everything works as its supposed to.