Posts about Community

Twitter’s “Who to follow” Feature, aka WTF

Twitter is currently testing a new feature called “Who to follow” (henceforth referred by its unfortunate acronym, WTF). One of those 25% is, apparently, me. When I log in there’s a box on the main page that suggests two users for me to follow. If this sounds familiar, that’s because it’s exactly what Facebook does.

The purpose of a test like this is to gather feedback, so here’s some feedback.

Jean-Louis Gassée’s Customer Service Kung-Fu

Jean-Louis Gassée on customer service: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s…

Press the Magic Button

My “one strike” rule for Twitter/Flickr and why you shouldn’t be offended when someone blocks you. I was walking down…

Your right to comment ends at my front door.

John Gruber of Daring Fireball posted a response to critic who took him to task for not having comments on…

How Wait Wait Don’t Tell Me Is Crowdsourcing Done Right

One of my favorite NPR shows is Wait Wait Don’t Tell Me. It’s a weekly news/comedy show, where a host…

How To Save A Newsweekly in 5 Easy* Steps

Newsweek is for sale. While sad, it’s also an amazing opportunity to reinvent what a newsweekly could be. And it…

Fertile Medium

Heather and I have been avid Flickr members since the very beginning. So when Yahoo bought them and they started…

The Green Hair Theory

Here, in the last few seconds of my fifteen minutes of SEO infamy, I wanted to leave you with the words of another fucked up dude. If someone tells you that your hair is green, the only reason to get defensive is if it’s true.

Upcoming Appearances

I’m really excited about a couple upcoming appearances. Make/Think: AIGA Design Conference, Memphis, 8-11 October I’ll be a panelist along…

Ignore the Content

Sometimes, when dealing with an interpersonal conflict, logically addressing the complaints is that last thing that will help. Instead, try to address the emotion behind it.

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