Illustration of Derek Powazek by Adam Ellis

Posts about Quotes

Jean-Louis Gassée’s Customer Service Kung-Fu

Jean-Louis Gassée on customer service: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s…

Yochai Benkler on Why Now’s Better

Yochai Benkler, when asked the usual asinine internet-as-echo-chamber question by Brooke Gladstone on this week’s On the Media, said this:…

You and No One Else

You need something to open up a new door To show you something you seen before But overlooked a hundred…

Launching a Magazine the Un-Dumb Way

Dave Eggers, on launching magazines: With Might, we did it the dumb way. We thought we had to do 100,000…

Be Honest and Unmerciful

Memorable quotes for Almost Famous Lester Bangs: Aw, man. You made friends with them. See, friendship is the booze they…


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Hi, I’m Derek. I make awesome community-centric web stuff. I sometimes post things to Flickr and Twitter. I’m mostly harmless. More.





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