It’s almost 2023. The world is different, the online world is very different, and I’m pushing 50. So I think it’s time we all start talking about online gathering places with a more apt metaphor: bars.
It’s time for these guys to stop playing pretend politics and admit that they’re not presidents, their sites are not countries, and we are not their citizens. They are caretakers of communities and they’d better start acting like it or they won’t have anyone to rule anymore.
AI is not a community management strategy because it’s skipping the hard part of community management: deciding what’s allowed and what’s not. You can’t skip the definition step in community management because that’s literally the very first thing you have to do. You can’t just give a pile of bad stuff to the computer and say “you figure it out.” That’s just outsourcing your responsibility.
After an intense night of thrash, including a lively #RestoreTheBlock hashtag, Twitter reverted the change. Now, then. What have we learned? And what can other companies with large communities take away from this teachable moment?
I’m not saying that Twitter was designed to create arguments. I’m just saying that, if you set out to create an Argument Machine, it’d come out looking a lot like Twitter.
Hi, I’m Derek. I make awesome community-centric web stuff. I sometimes post things to Instagram. I’m mostly harmless. More.
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