Online Advertising without Douchebaggery

A couple weeks ago I wrote about the sad case of the Bike Hero video which turned out to be a fake, created by an ad agency to promote the already insanely popular Guitar Hero game. When the video was outed as an ad, it resulted in the expected unhappiness, as well as a few moments of righteous payback.

Now here’s a another example with a much happier ending. Say you’re EA sports, makers of the Tiger Woods videogame franchise. And you see a video on YouTube, where some kid is mocking you for a bug in the game that lets Tiger walk on water.

Here’s exactly what you do.

EA’s response is smart and funny, as you’d expect. But it’s also human. And it made no attempt to hide who made it. They could have tried to dress it up as “user generated content” but why bother? They’re EA. They know Tiger Woods. And the ad is funnier for it.

Major props to Wieden+Kennedy who made the video. I hear that the kid who posted the original clip even got a few bucks for letting them use his video in their response.

This is just one of many examples that show you can participate in online community without having to pretend to be something you’re not. In fact, participating with authenticity is not just morally good, it’s measurably more effective.

The “view” is YouTube’s only real measure of currency. Bike Hero’s fake ad has chalked up 1.6 million views. The EA Tiger Woods video scored 2.5 million. Maybe honesty really is the best policy.


Fray

12 Comments

Well said Derek. Great ad, makes me happy that youtubers like it best.

Posted by Richard on 6 December 2008 @ 3am

Oh! That ad makes me so damned happy! Thanks, Derek. I don’t “get out” much anymore (online or otherwise). I never would have seen all of this had it not been for you post.

I do have to say and I’m only now just watching these for the first time, the other video, fake or not, is kind of lame. If it’s real, meh, whatever. If it’s fake? They could have done a much better job. Not sure if that makes sense.

Anyway, thanks for pointing me in the direction of the Tiger Woods one. So good.

Posted by mihow on 6 December 2008 @ 6am

Oh my god. That ad is the BEST THING EVER! And I am sure Tiger had a hoot making it. Yup, EA knocked that one out of the park, er, pond, lol.

Posted by Amie on 6 December 2008 @ 9am

Pure hypothetical here, Derek: Would you feel the same way if the whole thing were orchestrated, not organic? If the “glitch” were just an easter egg that EA knew would eventually end up on YouTube? I’m not saying that’s what happened here, but you can imagine that there are pitch meetings with exactly this sort of scenario being mapped out. User-integrated marketing campaigns. Thoughts? (And if anyone thinks I’m being too cynical, I’m very jealous of your ignorance of marketers…)

Posted by Harold on 6 December 2008 @ 10am

I was totally enamored at first by the staged Guitar Hero video. Tiger is very funny as well. I agree that the EA ad is more ethically(slightly), but find both absolutely brilliant from a marketing perspective. I guess I’m more ignorant of the evils of marketing than Harold…

Posted by Ian MacLellan on 6 December 2008 @ 2pm

UNREAL. Incredible Marketing…

Posted by Pete Groverman on 6 December 2008 @ 4pm

Aye, it’s a good one ;). Very understated, which was nice.

Posted by Rob Chant on 6 December 2008 @ 6pm

Both Bike Hero and this video were very good videos and they deserve all the views they get. But each advertiser took a different attitude towards their audience.

Only a few years ago, “viral” and “anonymous” seemed to go hand in hand. I think all the anonymity in viral advertising had made online communities more cynical and they’re at a point where they just want open, honest communication.

Posted by Jack on 7 December 2008 @ 8am

I love it…couldn’t agree more. This is a great example of how companies should participate in the online community. By responding to consumer questions and comments, they can effectively boost their reputation and in the end their sales. It’s a win, win for both consumers and companies. Consumers get their feedback acknowledged and feel more emotionally tied to the company. Companies are given the opportunity to appear more sincere and receptive to customers needs/wants. Again, in the end it’s just good business.

Posted by Derek on 8 December 2008 @ 7am

I love W+K and all of their work. They do wonderful jobs every single time. And their ad is a great reply back as well.

Posted by Austyn on 8 December 2008 @ 8pm

That is an excellent example of a big corp responding in the exact right way to the groundswell. Wish more companies were so clued in and ready to react in a positive way to criticism.

Posted by Jim Amos on 11 December 2008 @ 11am

What a great post, ty! Finally someone who described a profund case study, kicking all the discussions about fake posting as more effective.

Posted by Jean-Christoph on 15 December 2008 @ 12am