links for 2010-07-20
Bobbie Johnson dot org : The reading revolution? "Is Amazon seeing a reading revolution? It's impossible to tell." (tags: books…
Jean-Louis Gassée’s Customer Service Kung-Fu
Jean-Louis Gassée on customer service: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s…
links for 2010-07-18
The Helplessness of a Father in the Internet Age – Science and Tech – The Atlantic "There was a time…
Yochai Benkler on Why Now’s Better
Yochai Benkler, when asked the usual asinine internet-as-echo-chamber question by Brooke Gladstone on this week’s On the Media, said this:…
links for 2010-07-16
10 Reasons to Stop Apologizing for Your Online Life – The Conversation – Harvard Business Review "When you commit to…