Jean-Louis Gassée’s Customer Service Kung-Fu
Jean-Louis Gassée on customer service: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s…
Yochai Benkler on Why Now’s Better
Yochai Benkler, when asked the usual asinine internet-as-echo-chamber question by Brooke Gladstone on this week’s On the Media, said this:…
You and No One Else
You need something to open up a new door To show you something you seen before But overlooked a hundred…
Launching a Magazine the Un-Dumb Way
Dave Eggers, on launching magazines: With Might, we did it the dumb way. We thought we had to do 100,000…
Be Honest and Unmerciful
Memorable quotes for Almost Famous Lester Bangs: Aw, man. You made friends with them. See, friendship is the booze they…