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We Are What We Do Not Automate

bonita

For a while I’ve been keeping a mental list of things I used to have to do myself that technology now does for me. Like: stamp envelopes, wash dishes, pay bills. But nothing snaps the encroachment of technology into focus like buying a car.

A few months ago, I bought a new car – my first new car, ever, actually – a 2009 Mini Cooper S. And the differences are stunning. Here’s a list of things my new car does for me that I used to have to do myself.

And then there are the things that I don’t have to experience anymore:

Scotty, doing it wrong

There’s a scene in one of the Star Trek movies – the one with the whales – when the crew winds up back in the 1980s. Scotty needs to use an old Macintosh computer. He looks at it and says, “Computer, respond.” When it doesn’t, he picks up the mouse and yells into it. “Computer, respond!”

It’s played for laughs in the movie, and it is funny, but it occurs to me that it might not be that far off. In a couple months of driving the new car, I’m already so used to these automations that I keep forgetting to shift or turn on my lights when I drive the old car.

I don’t lament this technological encroachment – I love it. Having the car take care of little things like adjusting the windshiled wipers frees me to focus on the fun part: driving.

As as much as the car does automatically, it’s interesting to see which bits the designers left manual. To adjust the seat up or down requires pumping a lever. And the Mini is known for its excessive use of toggle switches on the dash.

All of these things make the car feel tactile, mechanical, and under control, even though I’m doing less to control it. In the near future, interaction design will be as much about sculpting technological interactions as it is about deciding which parts to leave unautomated.

Just imagine what things we do today that, someday, we’ll be amazed we ever did without technology.

Preparing for Webstock

webstockprep

Photo by my dear wife Heather Champ

Heather and I are very excited to be speaking at Webstock next week. Here’s a special behind-the-scenes look at our patent-pending presentation preparation process. The slides about squirrels were all Bug’s idea.

See you in New Zealand!

Links for 2009-02-09: Honest Expectations

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